disco69Privacy Policy

This page describes what we collect when you use disco69 and how we keep that data protected. We at disco69 understand that your privacy matters. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or play our live-dealer games, we collect certain information. We explain what we collect, why we collect it, who we share it with, and how long we keep it.

We do not sell your personal data to advertisers or marketing firms. We share your information only with payment processors, regulatory authorities, and fraud-prevention services when required by law or necessary to protect our platform. Our disco69 servers use encryption to protect your password and payment details. We comply with data-protection standards across all jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

If you have questions about your privacy or how we use your data, contact our support team via live chat or email. We will respond within 24 hours.

What Data We Collect on disco69

We collect data in three categories: information you provide, information we generate about your activity, and information from third parties.

Information You Provide

When you open an account on disco69, we ask for your email address, phone number, and a display name. To deposit or withdraw funds, we request your payment method details—such as your DANA, e-wallet, or mobile banking account identifier, or your bank account number for local payment, online payment, e-wallet, or mobile banking transfers. We store these details securely, encrypted, so our system can process your transactions.

For account verification, we may request additional information: your full legal name, date of birth, address, and copies of government ID (such as a passport or national ID card) and a utility bill or bank statement. We collect this information only to verify your identity and comply with anti-fraud laws. We do not store scanned ID documents longer than necessary—typically 30–90 days after verification completes.

Information We Generate

We track your activity on disco69: which games you play, how much you wager, your winnings and losses, when you log in, and your geographic location (inferred from your IP address). We use this data to detect fraud, improve game performance, and ensure fair play. We also store your account balance, transaction history, and any bonuses you have claimed.

Cookies and tracking: We use cookies to remember your login session and preferences. We do not use cookies for advertising tracking or to sell your data to third parties.

Third-Party Data

We may receive information about you from payment processors (such as local payment, online payment, or your bank) and fraud-prevention services. These third parties share data with us to verify transactions and prevent illegal activity. We use this information only for security and compliance purposes.

How We Use Your Data on disco69

We use your data for the following purposes:

Account management: We process your deposits and withdrawals, verify your identity, and manage your account balance and transaction history.
Game operations: We deliver live-dealer games, settle bets, and maintain your account ledger so you can track your activity.
Fraud prevention: We analyze your activity to detect suspicious patterns—such as rapid withdrawal requests from multiple accounts—and prevent money laundering or identity fraud.
Platform improvement: We study how you use disco69 to identify technical issues, improve game performance, and enhance the user experience.
Legal compliance: We may share data with regulatory authorities, law enforcement, or courts if required by law or in response to a valid legal request.
Customer support: We use your data to respond to your inquiries and resolve disputes about your account or bets.

We do not sell your data to marketing companies or advertisers. We share your information only when necessary and always with safeguards in place. Our disco69 partners include:

Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking receive your account details to process deposits and withdrawals. They follow their own privacy policies.
Fraud-prevention services: We share transaction patterns and device information with third-party fraud-detection companies to protect against illegal activity.
Regulatory authorities: If required by law, we share your account information with government agencies, financial regulators, or law enforcement.
Our service providers: We use cloud hosting, customer-support platforms, and email-delivery services. These vendors access your data only to perform their specific functions.

How Long We Keep Your Data on disco69

We retain your account data—email, phone number, deposit history, betting records—for as long as your account is active. If you close your account, we keep anonymized betting and transaction data for compliance and fraud-prevention purposes, typically for 5–7 years. Personal identifying information is deleted or anonymized within 30–90 days of account closure, unless required by law to retain it longer.

If you request identity verification documents (ID scans, utility bills), we delete those documents within 90 days of verification completion unless we detect suspicious activity requiring further investigation. We do not retain payment card details; we store only a token provided by your payment processor so we can process future transactions without storing your actual card number or bank account number.

Your Rights on disco69

You have the right to request access to your personal data, request corrections if your information is inaccurate, and request deletion of your data (subject to legal retention requirements). You can download a copy of your account data—including your betting history and transaction records—from your account settings at any time.

To exercise these rights, contact our support team via live chat or email. We will respond within 10 business days. If we cannot fulfill your request, we will explain why. You also have the right to lodge a complaint with your local data-protection authority if you believe we have misused your data.

Geographic Data Flows

Our disco69 servers may be located outside your jurisdiction. When you use our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere, your data may be transferred to and stored on servers in other countries. By using disco69, you consent to this transfer. We apply the same encryption and security standards to all data, regardless of where our servers are located.

Children and Minors

We do not knowingly collect data from anyone under the age of legal gambling eligibility in their jurisdiction. If we discover that an account belongs to a minor, we will close that account and delete all associated data within 30 days. If you believe we have collected data from a minor, contact us immediately.

Changes to This Policy

We may update this Privacy Policy at any time. Changes take effect when posted on this page. We encourage you to review this policy regularly. Your continued use of disco69 after any update constitutes acceptance of the updated policy. If you disagree with any change, you have the right to close your account.

Contact disco69

If you have questions about this Privacy Policy, your personal data, or our privacy practices, contact our support team. We respond to inquiries within 24 hours during business hours. You can reach us via live chat in the disco69 app, email, or through our website's contact form.